Call us on 1300 773 773 (Mon-Fri, 9am-5pm AEST)
Contact us

To enquire about or amend your existing Policy:

  • Phone

1300 773 773 (Mon-Fri, 9am-5pm AEST)

  • Email

customercare@weprotect.com.au

  • Mail

Customer Service, We Protect
PO Box 1192
Chatswood NSW 2057


To make a claim:

  • Phone

1300 773 773 (Mon-Fri, 9am-5pm AEST)

  • Email

claims@weprotect.com.au

  • Mail

Claims Manager, We Protect
PO Box 1192
Chatswood NSW 2057

Questions or complaints

If you need to make a complaint, please contact the We Protect Customer Care Manager, who will work with you to resolve your concerns by one of the following:

  • Phone

1300 773 773 (Mon-Fri, 9am-5pm AEST)

  • Email

complaints@weprotect.com.au

  • Mail

Customer Care Manager, We Protect
PO Box 1192
Chatswood NSW 2057

Receipt of your complaint will be acknowledged within 2 business days.

If additional information is required, it will be requested in writing. If your complaint remains unresolved within 45 business days, you can contact the Australian Financial Complaints Authority (AFCA) by one of the following:

  • Phone

1800 931 678

  • Email

info@afca.org.au

  • Mail

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001

  • Website

www.afca.org.au

The AFCA is a free service to you and its independent assessment of your complaint is binding on We Protect.

Brochures and forms Make a claim Our Promise To You

We Protect products are issued by Hannover Life Re of Australasia Ltd ABN 37 062 395 484 and are distributed and promoted by We Protect which is a trading name of Select AFSL Pty Limited ABN 34 151 931 618, Australian Financial Services Licence 408647 of PO Box 1192, Chatswood NSW 2057. This website provides general product information only. Please refer to the relevant Product Disclosure Statement before you decide to take out a We Protect product.