To enquire about or amend your existing Policy:
- Phone
1300 773 773 (Mon-Fri, 8am-4pm AEST)
customercare@weprotect.com.au
To make a claim:
- Phone
1300 773 773 (Mon-Fri, 8am-4pm AEST)
claims@weprotect.com.au
If you are affected by Family Violence or require additional support, please contact us or click here to access our Family Violence Policy and link to additional support services.
Questions or complaints
If you need to make a complaint, please contact the We Protect Customer Care Manager, who will work with you to resolve your concerns by one of the following:
- Phone
1300 773 773 (Mon-Fri, 8am-4pm AEST)
complaints@weprotect.com.au
Receipt of your complaint will be acknowledged within 1 business day.
If additional information is required, it will be requested in writing. If your complaint remains unresolved within 30 days, you can contact the Australian Financial Complaints Authority (AFCA) by one of the following:
- Phone
1800 931 678
info@afca.org.au
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
- Website
www.afca.org.au
The AFCA is a free service to you and its independent assessment of your complaint is binding on We Protect.